Privacy Policy

Information we may collect

When you visit the website, create or use an account, make a deposit or withdrawal, contact support, or take part in account checks, Pokie7 Casino may handle information about you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is reasonably needed to operate the account, provide support, protect the website and meet applicable obligations.

Account and identification information

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and information needed to confirm that an account belongs to you. We may also collect information you provide when you contact customer support, report a problem, ask a question or make a request about your account.

Verification and compliance information

To help verify identity, age, location or account activity, we may request documents or other information. This can include identity documents, proof of address, information about the source or purpose of funds where appropriate, and records relating to responsible use of the services. We may use this information for verification, security, anti-fraud and risk-management checks.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment details directly. We may receive information needed to confirm, administer and reconcile a transaction without necessarily storing complete payment card details ourselves.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, time zone, pages viewed, dates and times of access, referral information and general website activity. This information helps us operate the website, identify unusual activity, improve performance and support account security.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website usage and improve the user experience. Some cookies may be required for core website functions, while others may help with performance or analysis. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

How we use information

Personal information may be used for the purposes for which it was collected and for related purposes that a reasonable person would expect. These purposes may include:

• Creating, administering and securing your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming your identity, age and eligibility to use the services.
• Conducting anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
• Providing customer support and responding to questions, complaints and requests.
• Communicating with you about your account, transactions, service updates and important operational matters.
• Sending marketing communications where permitted and where you have provided the necessary permission or have not opted out, as applicable.
• Monitoring and improving website performance, functionality, safety and user experience.
• Keeping business, payment, security and audit records.
• Meeting legal, regulatory, court, law-enforcement or other official requirements that apply to the services.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

We may combine information collected from your account, your use of the website and service providers where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or with your consent where consent is needed.

Marketing communications

If you receive promotional messages, you can generally unsubscribe by using the option included in the message or by contacting us. You may continue to receive non-promotional communications that are necessary for your account, transactions, security or the operation of the services. Withdrawing marketing consent does not necessarily remove information that must be retained for account administration, security or legal purposes.

Sharing, security and retention

We may share relevant information with service providers that help operate the website and deliver services. Depending on the circumstances, these providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, communications, customer support, analytics, security or professional services. Providers should only receive information reasonably needed for their role and may be required to protect it.

Information may also be disclosed where reasonably necessary to protect the website or players, investigate suspected fraud or misuse, respond to lawful requests, comply with legal or official requirements, enforce applicable terms, or support a business transfer or restructuring. We do not sell personal information as a general business practice.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should keep account credentials confidential and notify us of suspected unauthorised activity.

International handling

Some service providers or technology systems used to operate an online casino may be located in Australia or overseas. Where information is handled outside Australia, reasonable steps may be taken to support its protection and to manage the transfer in accordance with applicable privacy requirements. The safeguards and obligations applicable to a particular transfer may depend on the provider and the service involved.

How long information is kept

We retain personal information for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention, auditing and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable requirements and practical limitations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can be subject to reasonable identity checks, exceptions and limits, including where providing information could affect the privacy of another person, compromise security or conflict with a legal retention requirement.

Requests you can make

• Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where it is no longer required or where deletion is otherwise available. Some information may need to be retained for legal, security, fraud-prevention, transaction or dispute purposes.
• Withdrawal of marketing consent: ask us to stop using your information for promotional communications. This does not affect communications necessary to operate or protect your account.

To exercise these rights or ask a privacy question, contact support@pokie7-casino.online. Please describe your request clearly and provide enough information for us to locate the relevant account. We may ask for reasonable evidence of identity before completing a request. This helps prevent unauthorised access to personal information. We aim to respond within a reasonable timeframe and may explain any reason a request cannot be completed in full.

Complaints

If you believe your personal information has been handled incorrectly, you can contact us at support@pokie7-casino.online with details of your concern. We will review the issue and seek to provide a fair response. You may also have the right to raise a privacy concern with an appropriate privacy complaints body in Australia.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.