Pokie7 Casino Loyalty Program: How Comp Points Work

How the loyalty program starts when you join

The loyalty program begins with 85 Comp Points (CP) credited at sign-up. You do not need to make a deposit to receive these starting points, so they are available from the moment your account is created. That gives you a simple introduction to the system before you begin wagering.

There are five loyalty levels: Bronze, Silver, Gold, Platinum and Diamond. The program is designed to recognise continued play, with higher levels offering better cashback rates, faster withdrawals, increased limits and a dedicated account manager. The exact threshold for moving between levels is not part of the published loyalty details, so it is sensible to check your account as your activity develops.

How many Comp Points you earn from each dollar

Your earning rate depends on which balance you use for play. Wagers made with real money earn 5 CP per AUD 1 wagered. Wagers made with bonus funds earn 2.5 CP per AUD 1 wagered.

The calculation is based on the amount wagered, not simply the amount deposited. For example, a AUD 50 real-money wager produces 250 CP, while a AUD 50 wager from bonus funds produces 125 CP. This difference matters if you are comparing your points balance with your total deposits.

• Real-money play: 5 CP for every AUD 1 wagered.
• Bonus-fund play: 2.5 CP for every AUD 1 wagered.
• The starting credit is 85 CP at sign-up.
• Points are valid for 30 days.

The 30-day validity rule is the part to watch

Comp Points remain valid for 30 days. That means timing matters. A points balance can look useful, but waiting too long may mean some of it is no longer available when you want to use it.

A practical habit is to check your loyalty balance regularly rather than treating it like a permanent account total. You can use your profile to keep track of your account activity, while support can help with account questions through live chat or email.

1. Check your current points

   Open your account area and look at the loyalty information shown with your balance.

2. Note the 30-day window

   Keep the validity period in mind whenever new CP are added.

3. Plan around your active balance

   If you intend to use or review your points, do it before the 30-day period passes.

4. Ask support about account details

   English-language live chat is available 24/7, and email support is also available around the clock.

What the loyalty levels can add to your account

The programme has five levels: Bronze, Silver, Gold, Platinum and Diamond. As you progress, the available benefits can include better cashback rates, quicker withdrawals, higher limits and a dedicated account manager.

These benefits are aimed at regular players, but they should be viewed as account features rather than a reason to wager more than you planned. Faster processing or a higher limit does not change the underlying risk of gambling. Set a budget first and keep your play within it.

The loyalty system sits alongside other account tools. Deposit limits, session limits and self-exclusion are available, so you can choose controls that suit your budget and playing habits. A loyalty reward should never be treated as a target for spending.

How loyalty points fit with everyday play

The earning rate is different for real-money and bonus-fund wagers, so your points total depends on the balance used for each spin or bet. If you switch between balances, the amount of CP earned can change even when the wager itself is the same.

For example, imagine two separate AUD 100 wagers. The real-money wager earns 500 CP. The bonus-fund wager earns 250 CP. The difference is 250 CP, created solely by the balance type used.

This also means you should not assume that a deposit automatically creates a matching number of loyalty points. Points are tied to wagering activity. A deposit may fund your account, but the CP calculation is based on how much you wager and whether the funds are real money or bonus funds.

• Use the stated rate to estimate points before you play.
• Separate deposit amounts from wager amounts when checking your expectations.
• Remember that bonus-fund wagering earns 2.5 CP per AUD 1, not 5 CP.
• Review your points within the 30-day validity period.
• Keep deposit and session limits in place if they help you stay within budget.

Account details that matter before you collect points

You need to create an account before receiving the sign-up points. Registration asks for a mobile number, email address, username, password, legal name and other mandatory information. Players must be at least 18 years old.

Only one account is allowed per person, household, IP address and device. If two users share a household, IP address or device, Pokie7 should be informed in advance. This is worth sorting out before either person starts playing, as duplicate account arrangements can complicate account management.

Your email address cannot be changed directly by you and requires support assistance. Your phone number can be updated in your profile. These details are also useful for account access and withdrawal checks, so keep them current.

A simple way to manage your loyalty balance

There is no need to chase points blindly. A straightforward routine can help you understand what you are earning and avoid letting the 30-day period pass unnoticed.

1. Set a playing budget

   Decide what you can afford to spend before opening the games. Loyalty points should follow your budget, not create one.

2. Identify the balance in use

   Check whether your wager uses real money or bonus funds, because the earning rates are different.

3. Estimate the CP

   Multiply a real-money wager by 5, or a bonus-fund wager by 2.5, to estimate the points from that wager.

4. Review the account regularly

   Check your loyalty balance and the age of your points during the 30-day validity period.

5. Use account controls when needed

   Deposit limits, session limits and self-exclusion are available if you want extra boundaries around your play.

The goal is clarity. You should know what you are wagering, which balance is being used and how long your points remain active. Honestly, this is the part most people skip, but it makes the loyalty programme much easier to follow.

Support can help with loyalty account questions

Pokie7 offers English-language live chat 24/7, with an average response time of five minutes. Email support is also available 24/7, and requests are processed within three hours.

Support is useful for account-specific questions, such as checking your profile details or getting help if you forget your password. If you suspect that your account details have been compromised, password recovery is handled through support.